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Resort Details
Gaylord Texan Resort & Convention Center
Prepare for your stay by reviewing the following resort information and frequently asked questions.
For resort amenities including a list of on-site restaurants and dining hours, Special Events activities and additional amenities, please visit our Welcome Page or reference the Welcome Letter provided upon your arrival. Please note the hours of operation listed on the Welcome Page are updated weekly and may vary based off the dates of your stay.Questions & Answers
Expand All- Arrival & Departure Information
Check-in: 4:00 PM
Check-out: 11:00 AM
Marriott Bonvoy™ Members get easier thumb-tap access to booking, upcoming stays, mobile check-in and check-out, mobile requests, and more!
Download the Marriott Bonvoy™ App
To check-out using the TV, select "Checkout" from the Main Menu screen.
A copy of your folio will be emailed directly to you after your stay.
If you would like to enjoy our Resort prior to check-in or after check-out time, the bell stand can hold your luggage. - Enhance Your Stay: Guaranteed Early Check-in at 11 a.m.
Arrive early, settle in quickly, and make the most of every moment together with our seamless service.
Reserve Now - Make the most of your stay with a pair of powerful apps.
Download the Marriott Bonvoy Mobile App to unlock your stay. Expedite your arrival process with Mobile Check-in. Go right to your room with Mobile key. Get answers onsite with Mobile Chat.
Download the Marriott Bonvoy™ App.
Not a member? Join NowDownload the Gaylord Hotels app for step-by-step directions around the resort and a one-stop-shop for everything you need to make the most of your time with us: dining reservations, activity and event tickets, spa reservations, and more. Available for download on the Apple App Store or Google Play Store today.
- Resort Policies
- Cancellation Policy
Guests with existing reservations for any future arrival date can make changes or cancel their bookings at no charge up to 5 days before their scheduled arrival, provided it is done before 11:59 pm local hotel time.
Please note that this policy may not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events or conferences), please review the booking rate rules and contact the group organizer for more information.
Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider directly for further information.
Important Information:- Some exclusions may apply. Please refer to the property's Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.
- Reservation refunds of any kind (e.g., cash or credit voucher) may take up to 90 days from the date of cancellation to be processed. The form and timing of refund may be subject to applicable laws where each hotel is located.
- For group organizer questions on terms or conditions of group contacts, please contact the hotel.
- Early Departure Fee
Upon early departure, an early departure charge of one night room and applicable tax applies.
- Photography & Videography Policy
Professional photographers are not permitted for still, video or drone photography sessions on the resort's private property. Families are welcome to capture their own memorable moments with personal "snap and shoot" cameras, iPhones and non-professional cameras. Meeting planners or local/social catering customers are permitted to have professional photographers to capture images for their events in their contracted event space only; other public spaces of the hotel are excluded.
- Smoke-Free Policy
Marriott is committed to providing its guests and associates with a smoke-free environment, and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry.
- Pet Policy
Pets are not permitted on property. Service animals are allowed.
- Cancellation Policy
- Resort Dining
With our unique culinary offerings, you'll find something to satisfy every craving. From the finest cuts of beef at Old Hickory Steakhouse to seasonally-inspired Italian cuisine at Zeppole to the bold flavors of Mexico at Riverwalk Cantina, or classic American fare at Texan Station - your tastebuds will thank you.
- Cashless Policy
Please be aware that our resort is cashless and accepts credit card only, including at the front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to our Bell Stand or across from Old Hickory.
- Getting Here
- Directions
- Parking Information
On-site parking fee: $25 daily, plus tax, per day
Valet parking fee: $45 USD daily, plus tax, per day. Valet is available for ADA 24/7 at a discounted rate
In and out privileges are for overnight guests only. - Address & Phone Number
1501 Gaylord Trail Grapevine, TX 76501
Phone: +1 817-778-1000
Fax: +1 817-722-2184
Toll Free: +1 877-491-5138
- Directions
- Arrival & Departure Information
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Plan Your Visit
Questions & Answers
Expand All- Paradise Springs & Resort Pools
- Overview
Make a splash at Paradise Springs, our ten-acre outdoor water park and lazy river complex featuring a 6,000-square-foot family lagoon, giant multi-level water playhouse, 600-foot long lazy river, and four winding waterslides.
Paradise Springs is heated and open seasonally, and an exclusive amentity for overnight resort guests.
Explore Paradise Springs
In addition to Paradise Springs, we have an indoor lap pool and outdoor resort pool that are heated and open year-round. - Guest Access
Guests who have booked an overnight guestroom will have unlimited access to Paradise Springs and our resort pools. The maximum occupancy for online room bookings is four guests, so each room is provided with four Paradise Springs wristbands.
- Safety
Pool facilities are for registered guests only. Children under 15 years old must be accompanied at all times by an adult responsible for their safety and behavior. No running on the pool deck.
Lifeguards on duty at all times at Paradise Springs.
Swim at your own risk. Diving is prohibited.
In the event of inclement weather, guests may be asked to vacate the pool deck for their own safety. Please obey all instructions and directions from Recreation STARS (Gaylord employees). - Lazy River & Activities
Paradise Springs features a family lagoon, waterslides, a winding lazy river, a giant water playhouse, a zip-line, and more.
This amenity is open seasonally. - Cabanas
Upgrade your water park experience and relax in comfort in one of our private cabanas providing extra shade, comfortable lounge areas, refrigerators, and more!
- Overview
- Seasonal Activities
Welcome to More at Gaylord Texan Resort, where you can find family-friendly activities and entertainment all year long, whether you are staying overnight or visiting for the day.
- Christmas at Gaylord Texan
Each Christmas, the resort is transformed into a magical winter wonderland with dozens of festive events and activities for all to enjoy. There is no better way to celebrate the holiday season than gathering your family and friends at Gaylord Texan Resort.
- Paradise Springs & Resort Pools
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Frequently Asked Questions
Questions & Answers
Expand All- Do you offer an airport shuttle?
We do not offer airport shuttles but we provide transportation to or from the airport with our VIP transportation service.
- Do you have any special offers?
We do offer deals on overnight stays and packages. Click the link below to view current special and seasonal offers.
- Where can I learn more about current resort amenities?
For resort amenities including a list of on-site restaurants and dining hours, special events activities and additional amenities, please visit our Welcome Page or reference the Welcome Letter provided upon your arrival.
Please note the hours of operation listed on the Welcome Page are updated weekly and may vary based on the dates of your stay.
- Do you offer an airport shuttle?